Welcome to the Lunadays Help Center! 💛
We’re here to make your shopping experience smooth, simple, and worry-free.
Below you’ll find answers to common questions about orders, shipping, returns, and more.
If you don’t find what you’re looking for, feel free to reach out — we’re always happy to help!
📧 Email Support: Info.lunadays@gmail.com
🕒 Support Hours: Saturday – Thursday, 10 AM – 7 PM
Q: How do I place an order?
A: Simply browse our products, add your favorite items to the cart, and complete checkout by providing your details and preferred payment method.
Q: What payment methods do you accept?
A: We accept debit/credit cards, mobile banking (bKash, Nagad, Rocket), and Cash on Delivery (where available).
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 2 hours of placement. After that, they may already be processed for shipment.
Q: How long does delivery take?
A: Orders within Australia are typically delivered within 2–5 business days, depending on your location.
Q: Do you offer international shipping?
A: Currently, we deliver only within Australia — but we’re expanding soon!
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email or SMS with a tracking number and courier details.
Q: What is your return policy?
A: Due to hygiene reasons, opened or used menstrual care products cannot be returned. However, if you receive a damaged or incorrect product, contact us within 3 days of delivery for a replacement or refund.
Q: How do I request a return or refund?
A: Email us at Info.lunadays@gmail.com with your order number, product photo, and issue details. Our support team will guide you through the process.
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5–7 business days after product verification.
Q: Do I need an account to shop?
A: No, you can checkout as a guest. But creating an account helps you track orders and save shipping details for future purchases.
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.
Q: Are Lunadays products safe and tested?
A: Yes — all our menstrual care products are carefully curated and quality-tested for comfort, safety, and effectiveness.
Q: How can I choose the right box for me?
A: Each product page includes detailed descriptions. You can also contact us for personalized recommendations!
We’re always ready to assist!
If your question isn’t covered here, please contact us via email.